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KGOMOTSO K

1 reviews | Active since Sept 2016

07 Feb 2017, 13:17

Bad customer service

<p>I called clientele legal on the 1st spoke to Lerato about my matter and she said Ndumiso Radebe will call me within 48 hrs... He didnt i called again on the 6th spoke to Roseline and she said she is emailing him.. But still I havent received a call from. Is this the service i should get when i need help. My policy no is ********** 69</p>

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Replies (3)
Clientele Legal
Clientele Legal's reply07 Feb 2017, 15:03
Official

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Siphesihle Rodolo

Clientele Legal

Clientele Legal
Clientele Legal's reply07 Feb 2017, 15:03
Official

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Siphesihle Rodolo

Clientele Legal

Clientele Legal
Clientele Legal's reply08 Feb 2017, 09:15
Official

Thank you for bringing this matter to our attention. As per our telephonic discussion earlier today, we confirm that your legal advisor did attempt to contact you within the said 48 hour turnaround time.

At Clientele legal, we are committing to ensuring a seamless customer experience and as such we will await the requested information in order for us to assist you further with your legal matter.

Best regards

Will Fritz

(Team Leader)

Clientele Legal