Bad bad Clientele Legal

We had an issue, on the 4th March we had asked for assistance to which it was immediately rejected. I submitted an email with 2 issues on the 10th March with which it was indicated that a response will be provided in 2 working days. I got a response to a different issue on the 29th March, asking that person what is happening, he said he will follow up but it unlikely they will be able to help (2nd rejection). On the 30th March I submitted a cancellation, it was only then when I recieved a call to for them to try and help me. The lady said they never got the email sent on the 10th, BUT read that same email back to me! She then managed to get cover for me but we had already paid for another lawyer. Clientele Legal sent an email on the 31st March at 13h30 saying they can help us to which I responded "its too late". At 13h55 then removed the cover. This whole process shows that they can move quickly but choose not to. I have been with them since 2015 and when I needed the service they couldn't help. When I wanted to cancel, then all of a sudden they can help. We have already paid another lawyer almost 20 payments worth of premiums from Clientele. Please do not take out a policy with them. Be very mindful that they are only here to take your money with nothing in return.