NM
Nomfundo M
1 reviews | Active since Aug 2020
02 Oct 2020, 16:11
Awful service
Shocking shocking service from Clientel legal! They never update you on cases logged with them! We logged a case on the 12th of August. It took some time for them to get started, and after pushing they eventually sent out a letter to the accused and told us to wait 14 days for the accused to respond. Well 14 days has loooooong gone and no news from clientele!! I have sent emails following up, but they dont bother responding . At the rate they are going I would never advise anyone to take a policy with them. They already have such terrible reviews from so many customers and ex customers and now I'm finally seeing what people have been warning me about
Helpful (0)
Replies (4)0
Replies (4)
Clientele Legal's replyOfficial
03 Oct 2020, 09:13Dear Nomfundo M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply03 Oct 2020, 09:13
Official
Dear Nomfundo M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
NM
Nomfundo M's updateReviewer Update
05 Oct 2020, 15:09Thanks for nothing clientele. My husband should have listened to all the people who advised us to stay away from taking a policy with you guys. After 2 months of going back and forth with this claim now we are told you dont cover conveyancing under our policy! Oh well I have convinced my husband to cancel his policy with you. I would never ever advise anyone to do any business with you . Good bye
NM
Nomfundo M's update05 Oct 2020, 15:09
Reviewer Update
Thanks for nothing clientele. My husband should have listened to all the people who advised us to stay away from taking a policy with you guys. After 2 months of going back and forth with this claim now we are told you dont cover conveyancing under our policy! Oh well I have convinced my husband to cancel his policy with you. I would never ever advise anyone to do any business with you . Good bye
NM
Nomfundo M's updateReviewer Update
06 Oct 2020, 16:18Please cancel the policy. We do not want to do business with you ever again! If you dont cancel the policy we will reverse all your premiums. You guys are such ******
NM
Nomfundo M's update06 Oct 2020, 16:18
Reviewer Update
Please cancel the policy. We do not want to do business with you ever again! If you dont cancel the policy we will reverse all your premiums. You guys are such ******
Clientele Legal's replyOfficial
07 Oct 2020, 15:35“Dear Nomfundo M
We thank you for escalating your concerns to us.
We confirm that we telephonically discussed the matter with your husband, who is the main member on the policy, and yourself.
We understand your frustration, however as discussed with yourself and your husband, the claim was assessed and unfortunately falls outside of the ambit of your legal policy. Regrettable, you were therefore only entitled to limited assistance from our office, for which we did provide. We offered further limited assistance, whereby you and your husband rejected same.
We further confirm that the policy will cancelled as your husband requested. Should your husband wish to reconsider the decision regarding cancellation of the legal policy urgently contact us directly as we value you as a client or if you wish to discuss your matter further please also contact us directly.
Yours sincerely,
Bernardus van der Merwe
Complaints Case Manager
Clientele Legal”
Clientele Legal”
Clientele Legal's reply07 Oct 2020, 15:35
Official
“Dear Nomfundo M
We thank you for escalating your concerns to us.
We confirm that we telephonically discussed the matter with your husband, who is the main member on the policy, and yourself.
We understand your frustration, however as discussed with yourself and your husband, the claim was assessed and unfortunately falls outside of the ambit of your legal policy. Regrettable, you were therefore only entitled to limited assistance from our office, for which we did provide. We offered further limited assistance, whereby you and your husband rejected same.
We further confirm that the policy will cancelled as your husband requested. Should your husband wish to reconsider the decision regarding cancellation of the legal policy urgently contact us directly as we value you as a client or if you wish to discuss your matter further please also contact us directly.
Yours sincerely,
Bernardus van der Merwe
Complaints Case Manager
Clientele Legal”
Clientele Legal”