RM
Refiloe M

1 reviews | Active since Jan 2019

03 Dec 2019, 17:07

@ClienteleLtd DISGUCTING SERVICE !!!!

I signed up to Clientele Legal in May/ June 2019, after the 1st premuim was deducted, I advised them via phone and mail to deduct my premium on the last day of every month but to no avail. In August, I had to resort to drastic measures to get them to pay attention to me by reversing a premium that they again took on the 25/ 25th, I still sent them a mail to advise them that I'd reversed the debit due to their refusal to action per my request via mail - they then continued to take a premium from September, even this month they have taken their premium BUT I am now advised that because of the reversed debit in August that my services have now been compromised, essentially because of their incapability to action my request - HOW IS THIS FAIR ?!?!?

I have called and written to them numerous times about this, I have spoken to Kabelo Paane on the 27 Nov, Beauty Phillips on wc 18 Nov and Matlhodi Matshopoga on 26 Nov, who all told me that they'd revert within 48 hours but to no avail, No One has ever gotten back to me. Their service or lack thereof is shocking and you still have the audacity to debit my account this month when they don't have the decency to respond to my query on my debit order issue.

Do your self a favour ... NEVER sign up to Clientele Legal @ClienteleLtd, they do not care about their clients at all, DISGUSTING company !!!! DO NOT SIGN UP TO @ClienteleLtd !!!

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Replies (2)
Clientele Legal
Clientele Legal's reply04 Dec 2019, 08:31
Official
Dear Refiloe M,

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
 
Yours sincerely,
 
Judith Mboweni

Clientele Legal 
Clientele Legal
Clientele Legal's reply20 Dec 2019, 15:41
Official
Dear Refiloe M,  We confirm that we have made numerous attempts to discuss the above telephonically, without success. We note that the issue relating to the incorrect debit date has been addressed with the relevant department and we sincerely apologize for the inconvenience caused.  We further confirm that as per our discussion on 19 December 2019, cover has since been approved for your matter. We look forward to assisting with your legal claim. Should you have any further queries relating to the service received, kindly direct same to *** or contact us on ***.  We look forward to providing excellent customer service and we thank you for the opportunity for same.  Yours sincerely,
Andrea Barendse
Complaints Case Manager
Clientèle Legal