NL
Neo L

1 reviews | Active since Feb 2013

06 Feb 2019, 09:43

Arrogant Staff and The Worst service

Clientele Legal has some problematic and *********** employees. My latest episode is with Janine Sign. Arrogant and pompous; it is a pity I cannot put the email communication between her and myself on here. I had a few documents to submit to them. I went as far as calling Clientele, I spoke to a manager as there was a claim that my Accident report was not sent. I went through the emails I had sent in with that team leader and the accident report was indeed there. Then they appointed this legal advisor to my case and it got even worse. She for some reason has not seen my case report to date because the requirements she sends me still include information that is encompassed in the report like the details of my vehicle and that of the third party. Now keep in mind I just wanted clientele legal to handle the case for me because I had other things to do. The third party is corporative but you still have to jump through hoops of fire just to get them to contact the third party. Even if you complain, their leaders never hold these hoodlums accountable. That is the reason they keep behaving this because the always get away with it. If you are a shopping customer and you are looking for legal representative, please do not bother yourself with this company. You will just bring a lot of stress and headaches into your life. They will not help you with even on case of yours.

0
Replies (2)
Clientele Legal
Clientele Legal's reply07 Feb 2019, 08:34
Official
 We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
 
Yours sincerely,
 
 Shanitha Hanuman
 
 Clientele Legal     
Clientele Legal
Clientele Legal's reply11 Feb 2019, 10:16
Official
Dear Neo L, 

We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint. 
 
We do understand your frustration but would like to ensure you that this legal plan, allows you to be rest assured, knowing that you are protected by superior legal services. We are committed to assisting you with this matter further, within the terms and conditions of your legal policy. 
 
We confirm having provided you with a way forward with contacting the third party. We have also requested information from you and look forward to hearing from you at your earliest convenience. 
 
We would like to apologise for the dissatisfaction with regards to your claims experience. At Clientele Legal, we are committed to ensuring a positive experience. Please contact us on *** or email us at *** should you have any queries in future. 
 
Regards,

Karshan Dehal
Legal Advisor
Clientèle Legal