NL
Neo L

1 reviews | Active since May 2019

25 Mar 2020, 16:37

Arrogant and Pompous Edwin Maluleke that offer the WORST SERVICE!

Honestly the only reason I have not left Clientel Legal is because these kind of services require a three month waiting period and they do not assist with matters that have occurred prior to you signing a contract with them. To any one that is looking to sign up with Clientel Legal, my advice is look for another company like Hollard. Clietel Legal NEVER take accountability to even their clients’ complaints. They will always tell you that the manager or supervisor in not available. The people that are supposed to resolve your complaints and queries are arrogant and pompous. I received a call from one of their agents Edwin Maluleke now at 16:08. Edwin Maluleke was not interested in hearing what I have to say but was too busy interrupting me and talking over me. They were handling a matter for me and appointed lawyers that are in Benoni. Keep in mind I reside in Centurion. I was fed up with the company so I did not even question it. I went to Benoni to meet the lawyers. This was a few months ago. Last week I get a call from a woman in Pretoria asking me to send her all sorts of documents and that Clientel had now appointed her as the lawyer for my case. I told her I would get back to her and called Clientel confused. The legal advisors working on their cases are never available when you as the client calls by the way. Today this *********** employee Edwin Maluleke calls me telling me that he had sent me an email about it. When I went to my inbox and asked him to give me the date that the email was sent on he starts asking me about an SMS that I received today after one missed call from him about him trying to get a hold of me. Mind you, I had called in several times prior to this complaining, informing them that my preferred means of communication is email as I am seldom available on my phone. Now only I get an email from him, for the first time, after he claimed he had sent it before.

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Replies (2)
Clientele Legal
Clientele Legal's reply25 Mar 2020, 16:58
Official
 
Dear  Neo L 

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
 
Yours sincerely,
 
Shanitha Hanuman

Clientele Legal 

Clientele Legal
Clientele Legal's reply30 Mar 2020, 08:56
Official
Dear Neo L,

We thank you for escalating your complaint to us. Unfortunately, we have not had the opportunity to address your concerns herein as you have been unreachable upon our various attempts to contact you telephonically.

We do understand your frustration, but would like to ensure you that this legal plan allows you to be rest assured, knowing that you are protected by superior legal services. We are committed to assisting you with this matter further, within the terms and conditions of your legal policy. 

We confirm that we have appointed a new attorney in order to proceed with civil action against the third party.

We do apologise for any inconvenience caused and would like to assure you of our commitment to provide you with a positive customer experience.

Should you wish to discuss your matter further, please contact us on *** or email us at ***. It should be noted that contact maybe affected as a result of the National shutdown.

Regards  
Bernardus van der Merwe
Complaints Case Manager