APPAULING SERVICE

I called in to lodge in a claim 22/06/2015 from the nature of which the claim was handled from the word go was not user friendly. She took down the details, maybe she was having a bad day however it came across as she was irritated to do what she is paid to do. I have called countless times and left messages and she has not responded to any of the messages I have left for her. I have then contacted her superior named Will and still none of them have responded.<br> <br> Not even once have I missed a premium, If this is the service we get then we might as well cancel the policy and save that money for legal services should I require such.