EW
Estelle W
1 reviews | Active since Jun 2020
01 Jul 2020, 09:53
Appalling service, actually no service. Yet forced to pay premium
I have begged clientele legal to help me, call me and resolve my issue of June payment for uif that the department of labour has denied me *******ly. I get no response, I get no calls but I am forced to pay my premiums. This is the worst service I have ever received and actually want every single premium to be refunded to me and I will move on to legal & tax or legal wise. I am so done with this clientele legal.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
14 Jul 2020, 12:44Dear Estelle W,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply14 Jul 2020, 12:44
Official
Dear Estelle W,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
15 Jul 2020, 10:39“Dear Estelle W,
With reference to our telephonic conversation yesterday, we would like to thank you for allowing us the opportunity to resolve your complaint.
We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
We confirm that we have provided you with a way forward regarding your matter and will continue assisting once we receive the requested information.
At Clientele Legal, we are committed to ensuring a positive customer experience and would like to apologize for any inconvenience caused. Thank you for making the decision to continue with your Legal Policy, as we value you as a client.
Yours sincerrely,
Carla Fick
Complaints Case Manager
Clientele Legal”
Complaints Case Manager
Clientele Legal”
Clientele Legal's reply15 Jul 2020, 10:39
Official
“Dear Estelle W,
With reference to our telephonic conversation yesterday, we would like to thank you for allowing us the opportunity to resolve your complaint.
We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
We confirm that we have provided you with a way forward regarding your matter and will continue assisting once we receive the requested information.
At Clientele Legal, we are committed to ensuring a positive customer experience and would like to apologize for any inconvenience caused. Thank you for making the decision to continue with your Legal Policy, as we value you as a client.
Yours sincerrely,
Carla Fick
Complaints Case Manager
Clientele Legal”
Complaints Case Manager
Clientele Legal”