KM
Karabo M
1 reviews | Active since May 2019
09 May 2019, 08:15
Appalling Customer Service
I wrote an email to Clientèle Legal seeking legal advice on the 23rd of April 2019. My email was responded to with an automated response confirming receipt of my email and advising me that email enquiries have a 48 business hour turnaround time. I did not receive any other emails since then and so I decided to write a follow-up email on the 3rd of May 2019. To this day, I haven't received any feedback and I must say this is totally unacceptable and if I knew this is the kind of service I would be receiving, I wouldn't have joined. If Clientèle Legal was as good at providing excellent customer service as they are when it comes to debiting premiums, they’d be in a league of their own and second to none!
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Replies (2)
Clientele Legal's replyOfficial
09 May 2019, 08:45We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni,
Clientele Legal
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni,
Clientele Legal
Clientele Legal's reply09 May 2019, 08:45
Official
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni,
Clientele Legal
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni,
Clientele Legal
Clientele Legal's replyOfficial
16 May 2019, 09:46Dear Kaybsta929, We thank you for escalating your concerns to us. We do understand your frustration and would like to assure you that this legal plan, allows you to be rest assured, knowing that you are protected by us. We are committed to assisting you with this matter, within the terms and conditions of your legal policy. We confirm that we have been unsuccessful in our attempts to contact you in order to address your concerns unfortunately. We further confirm that we have sent you an email detailing the way forward. We have also requested information from you and look forward to hearing from you at your earliest convenience. We would like to apologise for the dissatisfaction with regards to your claims experience. At Clientele Legal, we are committed to ensuring a positive experience. Please contact us on *** or email us at *** should you have any queries in future. Regards Andrea BarendseClientele Legal
Clientele Legal's reply16 May 2019, 09:46
Official
Dear Kaybsta929, We thank you for escalating your concerns to us. We do understand your frustration and would like to assure you that this legal plan, allows you to be rest assured, knowing that you are protected by us. We are committed to assisting you with this matter, within the terms and conditions of your legal policy. We confirm that we have been unsuccessful in our attempts to contact you in order to address your concerns unfortunately. We further confirm that we have sent you an email detailing the way forward. We have also requested information from you and look forward to hearing from you at your earliest convenience. We would like to apologise for the dissatisfaction with regards to your claims experience. At Clientele Legal, we are committed to ensuring a positive experience. Please contact us on *** or email us at *** should you have any queries in future. Regards Andrea BarendseClientele Legal