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Naome N
1 reviews | Active since Nov 2013
03 Aug 2020, 07:19
App3lack of service
Clientele legal is NOTHING LIKE THEIR Adds. They are appealing to say the least. You pay your premiums and they can't even take the time to review your matter before disputing the claim. NEVER AGAIN WILL I EVER BUY ANYTHING FROM THEM
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Replies (2)
Clientele Legal's replyOfficial
03 Aug 2020, 08:36Dear Naome,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply03 Aug 2020, 08:36
Official
Dear Naome,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
03 Aug 2020, 12:49“Dear Naome,
We thank you for escalating your concerns to us and allowing us the opportunity to talk to you.
We do understand your frustration, however it is unfortunate that the claim you reported fell within the exclusions of the Legal Policy and we were unable to assist you in your matter.
We however apologise for the dissatisfaction with regards to your claims experience but would like to assure you that we strive to provide accurate and professional assistance to ensure that our clients’ interests are protected at all times.
At Clientele Legal, we are committed to ensuring a positive customer experience and apologise for any inconvenience caused. Please contact us directly should you have any queries in future.
Yours sincerely,
C. Fick
Complaints Case Manager
Clientele Legal”
Clientele Legal”
Clientele Legal's reply03 Aug 2020, 12:49
Official
“Dear Naome,
We thank you for escalating your concerns to us and allowing us the opportunity to talk to you.
We do understand your frustration, however it is unfortunate that the claim you reported fell within the exclusions of the Legal Policy and we were unable to assist you in your matter.
We however apologise for the dissatisfaction with regards to your claims experience but would like to assure you that we strive to provide accurate and professional assistance to ensure that our clients’ interests are protected at all times.
At Clientele Legal, we are committed to ensuring a positive customer experience and apologise for any inconvenience caused. Please contact us directly should you have any queries in future.
Yours sincerely,
C. Fick
Complaints Case Manager
Clientele Legal”
Clientele Legal”