JM
John M

1 reviews | Active since Mar 2018

09 Jun 2021, 09:45

Anyone reading this information must spread it to other community members about the so called BLOCK of debit orders, once you join NO ONE CAN CANCEL IT

I joined Clientele legal a couple of months ago, they debit R230 monthly as agreed. They did not send me a contract, no membership card. On 08/06/2021 I phoned them needing assistance with someone who ow me some money, a lady by the name of Nthabiseng said they cannot assist me.

I wrote them a letter saying that I'm cancelling the contract henceforth, and phoned FNB to cancel the debit order. FNB said to me they cannot cancel Clientele contract because it has been blocked, I'm not the first one they said, many FNB client with a similar issue end up switching to other banks or change their account numbers because clientele is high and mighty no one can do anything with them once you join. After I told Thabiseng that I want to cancel the policy/contract, she said to me, only her boss can do that, her boss will phone in due course, up to so far I did not received any call

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Replies (3)
Clientele Legal
Clientele Legal's reply09 Jun 2021, 10:43
Official
Dear  John M

We confirm receipt of the concerns raised. 

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Shanitha Hanuman 
Clientele Legal

JM
John M's update10 Jun 2021, 11:25
Reviewer Update
I received a policy cancellation letter from Clientele today (10/06/2021). I THANK HelloPeter for assisting me to voice my concern and cancel my policy
Thank you
Clientele Legal
Clientele Legal's reply01 Jul 2021, 15:35
Official
Dear John M
   
Thank you for raising your concerns and bringing this matter to our attention. 
 
We assure you of our best intentions and we aim to provide excellent service to our clients. 
 
Furthermore, we confirm that we have been in contact with you to address your concerns raised and feedback was provided accordingly. We explained the refund process and you confirmed that you were satisfied.
 
We however do understand your frustration and apologise for any inconvenience caused. 
 
Should you require any further assistance, please do not hesitate to contact us directly. 
 
Yours sincerely, 
 
Judith Mboweni 
Clientele Legal