TM
Thabo M
1 reviews | Active since Aug 2021
31 Aug 2021, 14:39
Annoying
This company is hiring *********** call center personal, also the recruiters on the street, malls they lie and chase numbers and not the service they give, e.g my bank was debited on the 23rd of August instead of the 1st immediately try to debit again on the 1st of September whiles I’ve only had this policy for a week and it’s costing me 2 payments of R255 each so R510 in 2weeks, I don’t need clientele legal this bad,
Helpful (0)
Replies (3)0
Replies (3)
Clientele Legal's replyOfficial
31 Aug 2021, 16:26Dear Thabo M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply31 Aug 2021, 16:26
Official
Dear Thabo M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
TM
Thabo M's updateReviewer Update
01 Sept 2021, 21:16My issue was resolved earlier today and my money refunded, truly speaking I’m happy with how they handled my case at the end, I was annoyed at 1st but the lady who called me was really outstanding, yho i have never had anybody apologize to me like that and I’m sorry if I came across as difficult person thank you my sister thanks to everyone who made it possible, you get to keep me as a client ??
TM
Thabo M's update01 Sept 2021, 21:16
Reviewer Update
My issue was resolved earlier today and my money refunded, truly speaking I’m happy with how they handled my case at the end, I was annoyed at 1st but the lady who called me was really outstanding, yho i have never had anybody apologize to me like that and I’m sorry if I came across as difficult person thank you my sister thanks to everyone who made it possible, you get to keep me as a client ??
Clientele Legal's replyOfficial
03 Sept 2021, 07:38Dear Thabo M
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset we would like to apologise for the delay in paying the refund, we assure you it is not the level of service we aim to provide. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund was paid.
Furthermore, we confirm that the debit for September has been removed, the debit order date has been changed to the 1st of every month and it will be effective from October.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal
Clientele Legal's reply03 Sept 2021, 07:38
Official
Dear Thabo M
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset we would like to apologise for the delay in paying the refund, we assure you it is not the level of service we aim to provide. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund was paid.
Furthermore, we confirm that the debit for September has been removed, the debit order date has been changed to the 1st of every month and it will be effective from October.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal