An Authorized debit order

1 of their consultant came to my home and asked me if i wanted to take 1 of their covers i said no because am not working so i can't afford it he was like nor its fine let me just check for you in case you will need it i was like ok then he asked for my details like my id and number i gave it to him then he was like there's a message that you will get to show that you are qualified or not then i asked him that is he sure that they won't deduct my money because i no this things he was like no they wont they will have to call you 1st i was like if you are sure then ok then i sent him the message after that i got messages from clientele letting me know that i am now a member i then called their agent i asked him i am i getting a message from clientele telling me about deduction why is that. Are they going to deduct my money without my permission he was like no they will need to call you 1st and confirm with you but unfortunately clientele didn't do that. They deducted my money from my account without my knowledge i then contacted them and they directed me to communicate with them via WhatsApp i then spoke to 1 of their WhatsApp consultant and i told her the full story and i also said please reverse my money because i did not sign up for this she was like i gave my details so buy doing that i gave them consent or allowance for them to deduct money from my account and that i have agreed to be a member,i then said to her i dont want to be a member because the amount it's too much for me i can't afford it so please send back my money she was like i can't do that go to your bank and reverse it, i waslike you the1 who deducted so please reverse it and please also cancel whatever policies that you saying i took with you she was like ok i have canceled it and will refund you back you money on the 11 of july and all this happend on the 27 of june they deducted the money on the 25th of june and now when i check my account they haven't refunded me. Another thing i did go to the bank to reverse the money and also to cancel them they cant be canceled nor reverse my money it's them who must do that i just need my money they inconveniencing me they made my month pretty hard for what they did because i did say i can't afford it am not working