TK
Tshepo K
1 reviews | Active since Aug 2012
13 Oct 2020, 17:00
Again and again, you never seize to disappoint me.
You are again not responding to my emails being sent, i have sent 3 emails in the past 2 months with no reply. What does it take to get someone working there? the service sucks, i am being harrassed, what happened to following up on the letter of demand you sent on my behalf, the 14 days on that letter has long passed and you are doing nothing about it? or was it just a letter that holds no water?
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Replies (2)
Clientele Legal's replyOfficial
14 Oct 2020, 09:04Dear Tshepo,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply14 Oct 2020, 09:04
Official
Dear Tshepo,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
15 Oct 2020, 11:30“Dear Tshepo
With reference to our telephone conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint.
We confirm having discussed the steps that we are taking to ensure that third party direct all future correspondences to us. Further we advised you on the action to be pursued in order to recover the deposit that you paid.
We do apologise for any inconvenience caused, however we would like to assure you at Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Please contact us directly should you have any further queries in the future.
Yours sincerely,
Cyril Mbatha
Clientele Legal"
Cyril Mbatha
Clientele Legal"
Clientele Legal's reply15 Oct 2020, 11:30
Official
“Dear Tshepo
With reference to our telephone conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint.
We confirm having discussed the steps that we are taking to ensure that third party direct all future correspondences to us. Further we advised you on the action to be pursued in order to recover the deposit that you paid.
We do apologise for any inconvenience caused, however we would like to assure you at Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Please contact us directly should you have any further queries in the future.
Yours sincerely,
Cyril Mbatha
Clientele Legal"
Cyril Mbatha
Clientele Legal"