TN
Thabiso N
1 reviews | Active since Nov 2021
11 Feb 2025, 11:26
After i had cancelle...
After i had cancelled clientele legal plan I was called back to reinstate it I will get a free study voucher at Boston they said it will be active within 24 hours for use I download the app to redeem the voucher I tried calling still couldn't get assistance I then cancelled the policy afterwards I was called again to reinstate the policy I then told them about the voucher I never got they apologized promised to get the voucher activated after 24hrs after deduction still couldn't get the voucher wrote an email complaining but they responded by offering me a policy I then called i could not be reimbursed with my two premiums I need assistance to get two premiums back cause I was mislead
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Replies (3)
Clientele Legal's replyOfficial
11 Feb 2025, 11:43Dear Thabiso N,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's reply11 Feb 2025, 11:43
Official
Dear Thabiso N,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's replyOfficial
12 Feb 2025, 09:47Dear Thabiso N,
At the outset we would like to apologize for inconvenience that this may have caused you. We confirm that we have made contact with you to provide feedback regarding the concerns raised.
Please be informed that an investigation was done, we can confirm that we have no call records of any interactions from the contact numbers you have provided in the past 6 months. Furthermore, it is evident that you were not able to access the Free Royalty rewards because you do not have a successful Debi-check mandate in place. I hereby confirm that you have been assisted with the cancellation of your policy as requested. Kindly note that the policy was cancelled outside of the 31-day cooling-off period therefore there no refunds due.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
We sincerely apologize for the unpleasant experience you have had with us. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane Service Support Specialist Clientele Life
At the outset we would like to apologize for inconvenience that this may have caused you. We confirm that we have made contact with you to provide feedback regarding the concerns raised.
Please be informed that an investigation was done, we can confirm that we have no call records of any interactions from the contact numbers you have provided in the past 6 months. Furthermore, it is evident that you were not able to access the Free Royalty rewards because you do not have a successful Debi-check mandate in place. I hereby confirm that you have been assisted with the cancellation of your policy as requested. Kindly note that the policy was cancelled outside of the 31-day cooling-off period therefore there no refunds due.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
We sincerely apologize for the unpleasant experience you have had with us. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane Service Support Specialist Clientele Life
Clientele Legal's reply12 Feb 2025, 09:47
Official
Dear Thabiso N,
At the outset we would like to apologize for inconvenience that this may have caused you. We confirm that we have made contact with you to provide feedback regarding the concerns raised.
Please be informed that an investigation was done, we can confirm that we have no call records of any interactions from the contact numbers you have provided in the past 6 months. Furthermore, it is evident that you were not able to access the Free Royalty rewards because you do not have a successful Debi-check mandate in place. I hereby confirm that you have been assisted with the cancellation of your policy as requested. Kindly note that the policy was cancelled outside of the 31-day cooling-off period therefore there no refunds due.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
We sincerely apologize for the unpleasant experience you have had with us. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane Service Support Specialist Clientele Life
At the outset we would like to apologize for inconvenience that this may have caused you. We confirm that we have made contact with you to provide feedback regarding the concerns raised.
Please be informed that an investigation was done, we can confirm that we have no call records of any interactions from the contact numbers you have provided in the past 6 months. Furthermore, it is evident that you were not able to access the Free Royalty rewards because you do not have a successful Debi-check mandate in place. I hereby confirm that you have been assisted with the cancellation of your policy as requested. Kindly note that the policy was cancelled outside of the 31-day cooling-off period therefore there no refunds due.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
We sincerely apologize for the unpleasant experience you have had with us. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane Service Support Specialist Clientele Life
Clientele Legal's replyOfficial
13 Feb 2025, 10:13Dear Thabiso N,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that Monica Ngubane has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards Market Conduct,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that Monica Ngubane has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards Market Conduct,
Clientele Legal's reply13 Feb 2025, 10:13
Official
Dear Thabiso N,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that Monica Ngubane has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards Market Conduct,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that Monica Ngubane has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards Market Conduct,