Hellopeter
Share Your Experience
rM
raphael M

1 reviews | Active since Jan 2017

15 Jul 2019, 13:10

Advert about Clientele Legal is misleading

Please be aware when taking out any plan with Clientele, whether it is Legal plan or Life.

The service is just worse than the Government. I do not think I will ever recommend this company to anyone. It start with the deduction date. You will tell them to deduct on the specific date and they deduct on their own date.

I claimed on the 6th of June but nothing has happened. I was also advised that I will not get a full service from them but I do not understand why. They promise that they will phone you but they do not. I think I have spent more than R 1000 airtime phoning them.

We take out such plan so that we do not incur financial problems. Now I will have to approach other Attorneys to help me with my matter.

What you see on their Adverts is not true.

0
Replies (2)
Clientele Legal
Clientele Legal's reply15 Jul 2019, 13:29
Official
Dear raphael M,

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
 
Yours sincerely,
 
Judith Mboweni

Clientele Legal  

Clientele Legal
Clientele Legal's reply16 Jul 2019, 15:54
Official
“Dear raphael M 
 
We thank you for bringing this matter to our attention and for allowing us the opportunity of addressing your concerns. 
 
We do understand your frustration but would like to assure you of our undertaking and commitment to assist you further with the matter within the ambit of your legal policy. 
 
We confirm that your debit order date has been changed as per your request to that preferred. 
 
We confirm having discussed your matter with you and having provided detailed legal advice. We further confirm having discussed a way forward with you and we will keep you abreast of all further developments made.
 
We apologise for any inconvenience and would like to assure you that we strive to provide accurate and professional assistance to ensure that our clients’ interests are protected at all times. Please contact us on *** or email us at *** should you have any queries in future. 
 
Regards
 
Casey Swartz
Complaints Case Manager”