RT
Reuben T
1 reviews | Active since May 2019
06 Mar 2024, 11:58
Ads can be misleading, Bad Service from Clientele Legal
I am highly dissappointed in Clientele Legal. The Ads we see on TV is not the Type of Service we receive in Real Life. I sent an email about a week ago complaining about a Credit Provider who refuses to provide me with paid up letters for an Account that was paid up in October 2022 and this is reflecting badly on my Credit Bureau Report Month after Month. Up until today I have not even received a Phone Call or a message from them with any feedback.
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Replies (2)
Clientele Legal's replyOfficial
06 Mar 2024, 13:54Dear Reuben T,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply06 Mar 2024, 13:54
Official
Dear Reuben T,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's replyOfficial
07 Mar 2024, 13:53Dear Reuben T,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance at all times.
We note your concerns regarding feedback and our turnaround times, and apologize for any inconvenience caused.
We confirm that we have advised you on a way forward regarding your matter and shall continue assisting you accordingly.
Should you wish to discuss your matter further, please contact us directly.
Regards,
C. Fick
Complaints Case Manager
Clientele Legal's reply07 Mar 2024, 13:53
Official
Dear Reuben T,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance at all times.
We note your concerns regarding feedback and our turnaround times, and apologize for any inconvenience caused.
We confirm that we have advised you on a way forward regarding your matter and shall continue assisting you accordingly.
Should you wish to discuss your matter further, please contact us directly.
Regards,
C. Fick
Complaints Case Manager