Admin staff misinformating client/ ***********
<p>Cancelled my policy due to excessively long waiting periods. Phoned in to confirm whether receipt of cancellation was received. Guy told me they have and I am covered up to 1st of June since the debit went off immediately. When calling in today to telephonically consult with an expert, they notified me that I</p> <p>cancelled my policy and therefor no longer covered. Had I known this, I wouldve blocked my last debit</p> <p>as i basically paid for a month with no benefit - what a laugh!</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Sorry but i dont think this is satisfactory client service. If I re-considered Clientele, I think there are better ones out there, I personally use hellopeter myself before i go to a service provider which is a VERY good indication and gives and objective opinion from actual past experiences.
Hellopeter is not always for complaints but for compliments as well and therefore this helps quite a lot..
Sorry but i dont think this is satisfactory client service. If I re-considered Clientele, I think there are better ones out there, I personally use hellopeter myself before i go to a service provider which is a VERY good indication and gives and objective opinion from actual past experiences.
Hellopeter is not always for complaints but for compliments as well and therefore this helps quite a lot..
Thank you for allowing us to address your concerns.
We confirm that Nanzelelo Ndaba from our offices was in contact with you today and provided legal advice, as per your request. Kindly note that the concerns raised with our legal consultant today was escalated to legal claims management immediately after the call and we were in the process of investigating to give further feedback. Your complaint was unfortunately lodged before we could contact you in this regard.
We, however, do understand your frustration and apologise for any inconvenience caused.
Should you have any further queries or concerns, please do not hesitate to contact us for further assistance on *** or email: ***.
Regards,
Nanzelelo Ndaba
Team Leader
Clientèle Legal
Thank you for allowing us to address your concerns.
We confirm that Nanzelelo Ndaba from our offices was in contact with you today and provided legal advice, as per your request. Kindly note that the concerns raised with our legal consultant today was escalated to legal claims management immediately after the call and we were in the process of investigating to give further feedback. Your complaint was unfortunately lodged before we could contact you in this regard.
We, however, do understand your frustration and apologise for any inconvenience caused.
Should you have any further queries or concerns, please do not hesitate to contact us for further assistance on *** or email: ***.
Regards,
Nanzelelo Ndaba
Team Leader
Clientèle Legal
Good day Clientele,
why are your phonelines permanently unavailable. Can someone please call me ?
Good day Clientele,
why are your phonelines permanently unavailable. Can someone please call me ?