MZ
Martinique Z
1 reviews | Active since Aug 2021
09 Aug 2021, 07:20
Actors running a law firm
Clientele legal are just a bunch of actors trying to make money by robbing us. Are you not ashamed of all your bad reviews on hello Peter. I sent an sms 3 years ago to join after seeing all of these good actors on TV - silly me - thinking they could assist me. Legalwise, Scorpion and LegalAid told me they could not assist with my issue but after the first 'recorded' call from Clientele I explained my issue and was told I would be gladly assisted, now I am being told it's pre-existing and all of that other nonsense their actors keep telling me. All I want from you Clientele are my premiums to pay a private lawyer or attorney. No excuses - just my money back.
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Replies (3)
Clientele Legal's replyOfficial
10 Aug 2021, 10:47Dear Martinique Z,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply10 Aug 2021, 10:47
Official
Dear Martinique Z,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
MZ
Martinique Z's updateReviewer Update
10 Aug 2021, 13:28Should you be dissatisfied with the IA ruling, you may refer the matter to FAIS Ombud: *** Tel: *** Fax: *** Sus*** Office Park, Ground Floor, Block B, 473 Lynnwood Rd, Lynnwood, 0081 / Ombudsman for Long Term Insurance: *** Tel: *** Fax:*** Private Bag X45, Claremont, Cape Town, 7735 . Regards, Clientele Services. I'm not sure what these people have to do with my premiums but they not answering.
MZ
Martinique Z's update10 Aug 2021, 13:28
Reviewer Update
Should you be dissatisfied with the IA ruling, you may refer the matter to FAIS Ombud: *** Tel: *** Fax: *** Sus*** Office Park, Ground Floor, Block B, 473 Lynnwood Rd, Lynnwood, 0081 / Ombudsman for Long Term Insurance: *** Tel: *** Fax:*** Private Bag X45, Claremont, Cape Town, 7735 . Regards, Clientele Services. I'm not sure what these people have to do with my premiums but they not answering.
Clientele Legal's replyOfficial
12 Aug 2021, 09:30Dear Martinique Z,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Benita Steyn has been in contact with you to provide the necessary feedback. It was found that the correct policy terms and conditions was explained at sales stage. You request that we forward you the recording between yourself and our sales consultant and it has been sent to you through Dropbox.
We trust you find this in order and that this matter has been resolved to your satisfaction, however, the escalation process was sent to your cell phone via SMS.
Yours sincerely,
Market Conduct
Clientele Legal's reply12 Aug 2021, 09:30
Official
Dear Martinique Z,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Benita Steyn has been in contact with you to provide the necessary feedback. It was found that the correct policy terms and conditions was explained at sales stage. You request that we forward you the recording between yourself and our sales consultant and it has been sent to you through Dropbox.
We trust you find this in order and that this matter has been resolved to your satisfaction, however, the escalation process was sent to your cell phone via SMS.
Yours sincerely,
Market Conduct