1 reviews | Active since Nov 2016

26 Nov 2016, 07:20

abt money

<p>I cancelled my policy with clientele cz am nt working.abt I don't understand y they say they can't give me my money back.so I want my money back</p>

0
Replies (2)
Clientele Legal
Clientele Legal's reply28 Nov 2016, 08:41
Official

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Siphesihle Rodolo

Clientele Legal

Clientele Legal
Clientele Legal's reply29 Nov 2016, 11:07
Official

We confirm having contacted you today to address your concerns.

As per our telephonic discussion, we have explained how the policy is designed, the policy provided cover for any ********, civil or labour related legal matters.

Upon cancellation of this policy all the above mentioned benefits are forfeited and there is no refund of premiums paid. The policy terms and conditions confirms that “Premiums are not refundable unless the Policyholder cancels the Policy within 30 days from Commencement Date”.

Furthermore we confirm that the policy has been successfully cancelled as per request and no further debit orders will be raised to your account.

We trust you find this in order, however should you require any further assistance please feel free to contact us again.

Yours sincerely,

Siphesihle Rodolo

Service Recovery Specialist