Absolutely terrible service!!

This is the worst service I have received from any provider in recent times. What makes things worse I can't believe that I have to pay for this!

My Query P ********** I have contacted Clientele Legal earlier this month May 2018. In the hope that they could help me resolve a simple matter of refund of my rental Deposit. All requested documents were forwarded as well. I have spoken to Nicole, who is supposed to be dealing with my query. She promised feedback within a set amount of days, and when I heard nothing from her after the time had elapsed, I called in and spoke to a few "agents" ( Andrew, Mr Mpungose, Nomsa) I was told that they will deliver my message to her, and she would get back to me ASAP. Unfortunately Nicole is proving to be very illusive, i am now having doubts if there is even a "Nicole" working there or Clientele Legal is a "legit" company. I am now at the point of cancelling this contract, but in doing so, I want a full refund of all my money that I have paid over the years, as I have not received service from Clientele Legal at all. By the way this was the first claim for legal advice and assistance, with all the debit orders gone through to you guys, I could have saved up that money and paid for a "Real" lawyer. I am tired of being nice and pleading over the phone. I was told that the supervisor Wisdom will contact me, I am doubting this will happen, but will be surprised if he does. If you have noticed that there are no nice words here, as all my "Please and Thank you" were used up over the weeks of trying to get some help from Clientele Legal.