Absolutely disgusting experience
<p>I used to have a Legal policy with FNB law on call until I saw a Clientel ad on TV and I was taken aback by the testimoninies and the value adds. Sadly, thats where it ends, fancy ads and false promises. I submitted 2 claims (Labour and Contractual) and I must say I am getting nothing from this people. They are just super useless.</p> <p> </p> <p>Worst of all, when I send a mail to their Client services mailbox, I get an automated response. Question, how do you meusure client experience with an automated responce on a client serive mail box? Do you even bother to read them? What does your management team do? I am disgusted and disappointed, I am paying for a service I am not enjoying, NOT AT ALL. </p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Please note that Zanele from our offices contacted you today to address your concerns.
We confirm that you were advised on 14th October 2016 that your labour matter is excluded from your Legal Policy based on unpaid premiums for August and September 2016. Notwithstanding the exclusion of your Labour matter from the Legal Policy , we have provided you with the necessary legal advice and guidance. We further confirm that your contractual matter is also deemed to be pre-existing in terms of your Legal Policy unfortunately . We will however provide you with the necessary legal advice as per our telephonic discussion today.
Please contact us on *** or email us at *** should you have any further queries/ concerns.
Regards ,
Robert Mngomezulu
Supervisor - Legal Claims
Please note that Zanele from our offices contacted you today to address your concerns.
We confirm that you were advised on 14th October 2016 that your labour matter is excluded from your Legal Policy based on unpaid premiums for August and September 2016. Notwithstanding the exclusion of your Labour matter from the Legal Policy , we have provided you with the necessary legal advice and guidance. We further confirm that your contractual matter is also deemed to be pre-existing in terms of your Legal Policy unfortunately . We will however provide you with the necessary legal advice as per our telephonic discussion today.
Please contact us on *** or email us at *** should you have any further queries/ concerns.
Regards ,
Robert Mngomezulu
Supervisor - Legal Claims