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JH
Jaco H

1 reviews | Active since Apr 2016

30 Sept 2020, 12:40

Abdication of Responsibility

I am a Clientele customer since 2008. They promise a R100000 payment per case. Clientele failed to appoint a lawyer before the expiry date of my submission to the Labour Court. I had to appoint a legal team on my own expense though a paid-up client. Post deadline Clientele appoint a lawyer but I had to pay the transcription fees. Up to date my expenditure is over R40000.00 and I am not refunded. For client to refund me they want to enter into a gaging agreement.

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Replies (4)
Clientele Legal
Clientele Legal's reply30 Sept 2020, 14:27
Official
Dear Jaco

We confirm receipt of the concerns raised. 

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
  
Yours sincerely,
  
Shanitha Hanuman
Clientele Legal
Clientele Legal
Clientele Legal's reply02 Oct 2020, 08:45
Official
Dear Jaco, With reference to our telephone conversation today, we would like to thank you for allowing us the opportunity to attend to  your complaint. We confirm that as discussed, the disbur*****ts  unfortunately falls outside of the ambit of your legal policy. Therefore you advised  that you will seek an independent opinion on the interpretation of the clause on disbur*****t and revert to us  We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Please contact us directly should you have any queries in future. Yours sincerely,

Cyril Mbatha
Clientele Legal  
JH
Jaco H's update19 Oct 2020, 17:26
Reviewer Update
The policy clearly define disbur*****ts as when oneself handles the review then transcriptions do not apply but when clientele appoint a legal representative as in my case they cover all the costs meaning you are liable to refund me the more the R34000. You commit to get an opinion, still await your reply. I have signed the settlement agreement as amended but did not receive my refund on the one matter.
Clientele Legal
Clientele Legal's reply22 Oct 2020, 14:06
Official
“Dear Jaco, With reference to our telephone conversation today, we would like to thank you for allowing us the opportunity to attend to  your complaint. We reiterate  as discussed, the disbur*****ts  unfortunately falls outside of the ambit of your legal policy.  We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Please contact us directly should you have any queries in future. Yours sincerely,

Cyril Mbatha
Clientele Legal"