BM
Bheki M

1 reviews | Active since Mar 2017

23 Mar 2017, 14:16

A very poor sarvice

<p>Dear All,</p> <p> </p> <p>I have joined clientele legal more than a year now knowing I will need their assistance. Unfortunatley it's not like I thought.</p> <p> </p> <p>I purchased a motor vehicle which i did not know it was faulty but the garage refused to entertain my case and the first thing I did was to report it to clientel legal,. Since last year august clientel legal has failed to resolve my case instead they reffered me to some free organizations to assist me whilst I pay them each and every month. I spent a lot on public transaport and I only used that car for five months. I have all the evidence that can make them win the case but there are lazy to work but active to debit me on a monthly basis. I am afraid the car might get more damaged for it is not moving. I'm still paying the bank.</p> <p>Your assistant would be appreciated</p> <p> </p> <p>Regards</p>

0
Replies (3)
Clientele Legal
Clientele Legal's reply23 Mar 2017, 14:41
Official

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Siphesihle Rodolo

Clientele Legal

Clientele Legal
Clientele Legal's reply24 Mar 2017, 09:23
Official

Thank you for speaking to us about your matter.

We confirm having discussed your matter when we explained the legal process and purpose of the referral to the relevant authority. We would like to assure you of our undertaking and commitment to assist you with your matter and have advised you about the way forward. We shall keep you abreast of all further developments made.

At Clientele Legal, we are committed to ensuring a positive client experience and wish to thank you for making the decision to continue with your Legal Policy. Please do not hesitate to contact us on *** or email us at *** should you need anything further.

Regards,

Cavlyn Bemaya

Supervisor

BM
Bheki M's update06 Apr 2017, 12:07
Reviewer Update

Since Clientele Legal is not solving my issues, it is useless to remain with you. I wish I can be refunded my premiums. I would love if you cancel the agreement I will look for lawyers else where. I was never nice doing business with you. I will give a call that you cancel everything and stop debiting

Regards

Bheki