A superior legal service from Clientele Legal -NEVER!!!!!!

I joined Clientele Legal officially on 26 June 2017 and have every month paid, without fail my premiums which back then started at R140 pm and now is R227.00pm- I have never complained about the increases-just paid. On the 4th April I contacted them with regards to requesting assistance. After discussing some of the details pertaining to my "case" I opted to send them a sequence of events. From the 4th April to 21st April I received no call or even an acknowledgment that my e-mail was being attended to. I put a lot of detail into the sequence of events together with photos to support. On the 22nd April I phone Clientele Legal and asked to speak to "lawyers". I asked the recipient of my call to please ask a "lawyer" to call me but to ensure that the sequence of events had been read or to share with me the action plan. The "lawyer" called me back eventually and I had to go through the whole story again because she had clearly not read the sequence of events and did not have the knowledge to address or give me an action plan as to how we could move forward. She then offered to send a letter of demand to the company concerned, I was not copied in on the content....let me see now, I am the paying customer and should be copied in or at the very least forward a copy on to me. She was going to contact some institution of sorts which I still dont know if this ever happened and here we are on the 13th May and not a single phone call or e-mail to update or even advise that I have not been forgotten about. I have spent (keeping the calculation at R140 pm) R8 400+ since joining Clientele Legal and I can definitely say that this money is the very worst spend where I was assured for my spend that I would have superior legal services. I absolutely urge anyone who would be thinking to go this route not to waste your money or your time. Save your sanity and just put money away or look for another reputable firm that can offer a solid service with strong customer support. This is not the company to ask for help.