RI
Ruquayah I
1 reviews | Active since Jun 2021
29 Jul 2022, 21:54
A disappointed clientele legal policy holder
I'm so disappointed in the feedback I got from clientele legal today.,iv been ****med from my bank acc and It felt like I was the villan not the victim after clientele reviewed the merits on my claim. I have waited patiently and hoped for them to come back to me, but they came with a negetive review and said they cannot help me,they advertise on TV all their successful case but could not help me, yet my case is a winning case I will never again recommend them to any1 after today im so sad to say that I pay my premiums regularly. I'm a very sad policy holder of clientele legal.
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Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
01 Aug 2022, 12:21Dear Ruquayah I
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply01 Aug 2022, 12:21
Official
Dear Ruquayah I
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
03 Aug 2022, 16:50“Dear Ruquayah I,
We would like to thank you for allowing us the opportunity to resolve your complaint.
We confirm having discussed with you your concerns and your matter. We will be providing you with further limited assistance as discussed as your matter, unfortunately, falls outside the ambit of the legal policy. We have also requested further documents and/or information from you and will revert after receiving the same.
We do apologise for any inconvenience you have experienced, however, we would like to assure you that we are committed to assisting you and value you as our client. Please contact us directly should you have any further queries in the future.
Regards,
Bernardus van der Merwe
Complaints Case Manager”
Clientele Legal's reply03 Aug 2022, 16:50
Official
“Dear Ruquayah I,
We would like to thank you for allowing us the opportunity to resolve your complaint.
We confirm having discussed with you your concerns and your matter. We will be providing you with further limited assistance as discussed as your matter, unfortunately, falls outside the ambit of the legal policy. We have also requested further documents and/or information from you and will revert after receiving the same.
We do apologise for any inconvenience you have experienced, however, we would like to assure you that we are committed to assisting you and value you as our client. Please contact us directly should you have any further queries in the future.
Regards,
Bernardus van der Merwe
Complaints Case Manager”