vV
viroshag V

1 reviews | Active since Feb 2010

28 Apr 2017, 14:02

A bunch of ******* and *****

<p>Clientele Legal...they are a bunch of *******, they have been handling a case of ours for 5 to 6 years, the lawyers De Bruin Attorney's took 5 years to claim R60 000 from a builder who stole that money from us, eventually they managed to claim R300 per month from them but never paid us until we queried it, so they made payment once off of the outstanding amount and never paid us again, we missed 1 payment and then they say that the policy is cancelled! They never call us to follow-up, we always have to call them, every other case we ask for help they couldn't help us. Our installments are R200 a month and they are claiming R300 from the other guy! They expect payments but they do absolutely nothing. Their service sucks, their consultants and management are extremely rude and don't know what they say 99% of the time...I want a refund for all the years I've paid and got nothing out of it! I have a number of other issues with Clientele legal ! </p>

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Replies (2)
Clientele Legal
Clientele Legal's reply28 Apr 2017, 14:29
Official

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Benita Steyn

Clientele Legal

Clientele Legal
Clientele Legal's reply03 May 2017, 10:46
Official

Thank you for speaking to us about your matter yesterday.

Please note that as previously advised on 23 January 2017 your debt collection matter is excluded from your Legal Policy based on unpaid premium for November 2016. We confirm that you were previously advised that our panel attorney has successfully managed in this matter to issue summons, secure judgement and to proceed with debt collection. As advised previously the collection of debt is in terms of the law subject to debtor’s affordability hence the monthly instalment of R 300.00. As per your request we shall advise our panel attorney to pay you the monthly instalment collected from the debtor once the received amount reaches the sum of R 1000.00 regularly.

Please contact us on *** or email us at *** should you have any further queries/ concerns.

Regards ,

Robert Mngomezulu

Supervisor - Legal Claims