vJ
victoria J
1 reviews | Active since Aug 2020
13 Aug 2020, 13:52
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I have been advised by clientele that they would contact me with regards to a query that I have it's been more than 5 days I emailed on the 04/08/2020 I have not received a call from them. Clientele Legal Response: *** Inbox x
Services Legal Tue, Aug 4, 10:19 AM (9 days ago) Dear Mrs Joseph We acknowledge receipt of your email. I have forwarded your email to our Legal Department. I have requested for a Legal Consultant to contact yo
victoria jordaan <***> Mon, Aug 10, 6:17 PM (3 days ago) to Services
I am still awaiting a call.
Helpful (0)
Replies (3)0
Replies (3)
Clientele Legal's replyOfficial
13 Aug 2020, 15:33Dear victoria J,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply13 Aug 2020, 15:33
Official
Dear victoria J,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
vJ
victoria J's updateReviewer Update
13 Aug 2020, 16:31Thank you Cyril Mbata for contacting me and explaining in detail what I wanted to know, had a good laugh as well, keep up the good work appreciate it, stay safe.
vJ
victoria J's update13 Aug 2020, 16:31
Reviewer Update
Thank you Cyril Mbata for contacting me and explaining in detail what I wanted to know, had a good laugh as well, keep up the good work appreciate it, stay safe.
Clientele Legal's replyOfficial
14 Aug 2020, 12:28Dear Victoria J We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint today. We do understand your frustration but would like to ensure you that this legal plan, allows you to be rest assured, knowing that you are protected by superior legal services. We confirm that we have discussed your legal queries and advised you accordingly We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future. Yours sincerely,
Cyril Mbatha
Clientele Legal
Cyril Mbatha
Clientele Legal
Clientele Legal's reply14 Aug 2020, 12:28
Official
Dear Victoria J We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint today. We do understand your frustration but would like to ensure you that this legal plan, allows you to be rest assured, knowing that you are protected by superior legal services. We confirm that we have discussed your legal queries and advised you accordingly We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future. Yours sincerely,
Cyril Mbatha
Clientele Legal
Cyril Mbatha
Clientele Legal