Zeerust Clicks Pharmacy's Poor customer service

Good day

I am really disapointed in the kind of service I had received from Clicks Pharmacy Zeerust. On 19/09/2025 I went to collect my meds during my lunch time and took a collections ticket no C055 knowing very well that I had my last meds to collect on the previous script and found 2 (S052 and S053) tickets in front of me which were called and assisted before me but when it was my turn the lady by the name of Sussie Hulie rudely refused to assist me saying I was supposed to get a Prescription ticket just because I gave her the new script. I tried to reason with her explaining that she is sending me back to the que whereas the people that were behind me all found me waiting as I even showed them where to get the tickets. She did not even go into the system to check first what was happening with my profile but insisted that I must go back and take a new ticket and wait again on the que after having waited for my turn. I asked to speak to her supervisor who also insisted that I must go back as "I was wasting other people's time" and he had previously told me to take the prescription ticket and at that time my script was finished unlike now, but I told him I cannot go back behind the people who found me waiting which would be unfair to me and thats when they decided to check on the system and realised that I actualy still had the last meds for collection and the script was for the following months. The lady was never apologetic even after realizing that the mistake was from her side and told me that she is not goung to argue with me and just went and took out my meds and I took them and left. This is really dissaponting since they should have just checked on the system first before insisting that I go back to the que which would have not causes any kind of drama that they did. Their service is very poor and I need a formal apology from them after making me wait and rudely telling me to go back to the que without checking the system first and also making me look like a fool in front of other customers, I believe that is not how customers should be treated by supposedly "trained professional" staff. I tried to log a complaint with their customer care, spoke to Nxobile who dropped my call after listening to my complaint and also sent them an email but no response up to so far.