Wrong Pricing, *********** staff that lie and pathetic management!!

The 23 October 2018 I received the worst service of my life at any company I've ever been to. I went to Clicks in Kroonstad with my mother-in-law initially to by a steamer for clothes. So we saw a blender set for R149 and we though that abit odd, so we called a gentleman on the floor to assist us with the price. We asked him if the blender set is infact R149 and he said "yes it is" and he then took the product to the counter and came back and confirmed that its correct. We where satisfied and told him that when we went to go pay that it must not give us problems. And he rep**** with a smile saying "we must not stress he is positive its correct". So we decided to take 2 boxes, one for me and one for my in-laws. We then continue our way to the steamed we initially came for and saw that it was R169, which is must more affordable than other stores we went to, and we took it. Then I thought since Im always working and never get time to go out I might as well buy gifts for the family for Christmas since I'm here and dont have to stress about last minute shopping. I wasn't positive on how there purple sticker promotion worked so I had asked another gentlemen on the floor to clarify and he said if i buy 3 items with purple stickers I get the cheapest one free. So that's just what I did, grabbed 3 items and continued shopping. I then lastly bought 2 sets consisting of a toothbrush and toothpaste.

Then went to go pay (where my shopping experience was awful!!)

So as my mother-in-law and I are getting frustrated in the queue as its busy and there are only 2 cashiers we finally make our way to the counter. I pack my items out and the cashier starts scanning, my mother-in-law stops the cashier and says the blender set is incorrect as it rang up as R389!!! More then half of what the gentleman confirmed on the floor!!! So I said no I'm paying R149 like the staff on the floor confirmed. The cashier than called the manager which asked us who was helping us. So the gentleman was called and he said he is sorry. My mother-in-law then told him that we did tell him when we come to this till there must not be any problems. I told him its unacceptable as he did confirm that it was the correct price and I refuse to pay a different price other that R149 and since he was very positive the price was right the difference must come out of his pocket. The manager told me then that unfortunately it's not their problem and I won't be assisted to get is at R149 as it's not like that on their system even though the staff confirmed its correct. The manager then went on to blame clients in the store and said its their fault because they move the prices around. So I got very annoyed and told them that if their staff is going to lie about prices of products and put wrong prices by product they must just leave it because I was not going to pay R389 for something they said is R149. Then come the second item, the steamer, they rang it up and once again... THE WRONG PRICE!!! So once again the inconvenience arises as the queue is getting longer and all the other customers are giving us dirty looks for keeping the line up. But in fact the item was indeed R169 and not R259 as they rang up and I kindly asked how many customers buy things in Clicks thats marked down then pay the full price? The excuse from the manager was that we the first people to buy something on special. I thought the managers comment was utter nonsense. I was here at boiling point and told the manager I want the email address of the complaints department and guess what she gave me.... "www.clicks.co.za" I then asked isn't this a website? She then rep**** saying very sarcastically that they don't have a complaint department and said if I feel like complaining I can phone the number on the slip. So I paid for the rest of the items and went home to call the number on the slip.

As I phone the number on the slip and talk to the call agent I realize that those 3 items I bought with the purple stickers on I did not get the cheapest one free, I infact paid for all 3 items!! So I though to myself let me continue checking and had noticed that the toothpaste and toothbrush set I bought was suspicious as one was R54.99 and the other one rang up as R59.99 FOR THE SAME PRODUCT!!

I am utterly disgusted with Clicks and the way that their managers handle clients and how their staff lie to clients about prices and refuse to take responsibility for their actions when caught out. I feel very unsatisfied by the way my mother-in-law and I was **** to about prices and rudely handled by the store manager. I would NOT RECOMMEND CLICKS to anyone and feel deeply sorry for customers that go there and get the worst service of their lives and get cheated out of their money without even knowing it.