Wow and double wow

I requested delivery of Maalox as there was none in stock. John (branch manager) asked me to return on Thursday 20/08/2018 which I duly did. After various evasions I asked him to telephone the regional manager and was told 'I cannot do that as I don't have his number.' I had a major battle to get contact details for Clicks customer care. I eventually managed to make contact as was met by 'but' at the beginning of every sentence. I then firmly instructed the call agent to get the area/regional manager to contact me urgently. To date I have not heard from this person. The webpage for Clicks is inoperative. I need my original script returned so that I can obtain my chronic meds elsewhere.