Worst Service Ever!

I reported my card as Lost on 18 June 2014 via the Clicks website's \contact us"form. I got a response on 21 August 2014 that they will deliver my replacement card but that never happened. I then found out that I can get a card printed in the branch. Last week I went to clicks at Gateway and I requested that they print a replacement card for me but I was told I have to call Customer Services as they could not assist me. I went to The Crescent and they too told me that I have to call Customer Services. When I called Customer Services"