WORST SERVICE, CALLED A ****

I am so disappointed and humiliated by the service I received today at Clicks sable square Cape Town today By the manager and a lady that works in cosmetics , On the 11th of May had bought items worth R732 and among those were 2 make up items that were from the cosmetics department ( concealer and foundation) , the day I bought the items I specifically asked the ladies in the beauty department to please provide me with testers for both item colours but they said they did not have any so I ended up taking colours I thought would suite me based on gut feeling and also that I had used these brands before but I just didn’t have old containers to confirm the colours. Fast forward to Friday 22 May I remembered the color foundation I used to for The black opal foundation was nutmeg and I had taken a different colour at the store that day. I had never used both of these make up items and decided I was gonna have them exchanged for different colours, I didn’t want a refund all I wanted was a simple exchange of colors. I get to the store I tell the security my story she directs me to the manager I speak to here then she calls a lady from the cosmetics department. Never in my entire life have I ever been belittled by people that are meant to serve customers. The cosmestics lady opens the Foundation box and says well we always tell the customers be sure of the colour before you take the items but we’ll take the foundation. She opens the concelear as say well I’m not gonna take this because it’s open. Firstly there no testers on the day bought the items nor were there testers today. Secondly the concelear they were referring to had no seal to proove whether it had been opened or not, I stay alone and had not put on make up on my face since lockdown had started. At this point the cosmetics lady is shout at me insisting I had used that concelear. I decided to stop arguing with them and had gone to the pharmacy that was inside of clicks to get some tablets. While in the que at the pharmacy I could hear all 3 ladies( THE MANAGER, THE SECURITY AND THE COSMETICS CONSULTANT) GOSSIPING In xhosa about me saying I was taking chances , I WAS A **** AND THE ITEM Was used . The exact were “Uyaxoka uyisebenzisile akazofumana niks, lixoki gqhith. I AM SO ANGRY SITTING IN MY CAR HAVING TO WRITE THIS MESSAGE. I used to an area manager for black opal make up brand clicks was one of the stores I used to do visits to but never did I think I’d see the day where I’d be humiliated and called a **** for a R64 concelear. I WANT A REFUND, I NO LONGER WANT ANY OF THESE ITEMS AND I DEMAND AN APOLOGY FROM THOSE RUDE, ***********, GOSSIPERS THAT YOU CALL STAFF . I don’t know how clicks recruits for Staff but those people have no respect, lack the ability to communicate and are not meant to dealing with customers.