Worst service.

No telephone etiquette from Lawrence. Did not practice active listening at all. I called the store on 15/03/2026 and the called was answered by a gentleman who I did not get his name properly. Upon introducing myself I over heard him say, "Awuphendule lomuntu angmuzwa ukuthi uthini", then a lady whom I did not get her name answered. I then asked the lady why was the phone passed over to her without me being alerted. She then answered by saying "He had to attend to a customer for authorization and get a specific document printed out for a customer". I then told the lady its fine I dont not mind holding, may I be assisted by the guy who answered first. I held for a good 10mintues. I hung up and called again, another lady picked up whom I didn't not get her name, she wasnt clear on the phone "Burnt voice". I asked to speak to Lawrence, which they handed over the phone to him. I explained to the guy im not happy with his service how does he pass over the phone to someone else without even hearing what is it that I needed nor explain to me that he going to request someone else to assist me. I then quoted what he said before passing over the phone. What is he teaching his subordinates if he gives such "nonsensical" service. Instead of him acknowledging his worst telephone etiquette, he quotes "Are you calling me nonsense" hehe. No matter how frustrating your job may seem to be, as a client I expect to be given proper service whether im in-store or calling your store. I won't know that you are the only manager on duty on that day. When a customer calls Acknowledge them, and if you are too busy to assist, let the customer know that you'll be handing over the phone to someone else that'll assist. Worse he ended up handing over the phone AGAIN to lady that did not have a voice, I couldnt even get her name. Your service needs to be introspected. Go back to practicing telephone etiquette.