WORST PHARMACY GROUP EVER!!!!!!!!!!!!

My mom was an avid clicks supporter all the years and when introducing their clicks club card she got one in 2014 and had received with it a clicks funeral benefit of max R7500 depending on her spend every month. My mom sadly passed away on 13 March 2022, with a struggle to find the right person to speak to I eventually phoned Clicks Head Office to complain that I'm not getting through to the right department to claim against the policy, whereby they assisted me and I eventually sent the claim through on 21 March 2022. To this day, 9th April 2022, I have had no feedback from Clicks in what's happening, how much is the policy payout, and when can I expect to receive it. I've paid every cent I had available to me, including having to borrow from family and my place of work to pay for the funeral and now I have to pay it back and Clicks still has not paid out whatever amount the payout is. I think that this may very well be a **** just to draw clientele as up to this day not one email has been received from them, no phone call, nothing. They say on the funeral benefit confirmation that you can track your policy and see how much benefit you have online but this is b.... as I've searched their entire website and there's no such option. I will be cutting up my clicks clubcard and I'll be giving my script in at Dischem going forward. They can keep their pocket change, they're obviously not in a position to pay out anything which is why I haven't received it after a month already. Going into the second month now. I just can't believe how anyone can do this, offer a funeral benefit, then when it comes time to claim which I so wish I didn't have to, I wish I still had my mommy, it's so utterly difficult to find the right person to speak because everyone tells you sorry this is not the right department and they put you back to the switchboard answering service and you must now listen to all the options again and try a different one, this happened 100's if times. They don't want to pay out anything and their customer service is aweful to say the lease, there just is none of it. They don't respond to any email follow ups, I've mailed daily for the past month. And this is I've had to endure while mourning the loss of my mother. Shame on Clicks as a whole.