Worst Online Shopping Experience Ever at Clicks

I bought a bunch of essentials from Click a few days before it was actually needed on the 8th of January 2021. To my surprise, I get a notification on the 12th that the delivery cannot be made because the address was wrong. I immediately phoned Clicks to find out what is going on and they tell me I have to phone FedEx. I phone Fedex and they tell me the parcel is not with them. I phone back Clicks again and they tell me oops, sorry, they actually meant Dawn Wing. I phone Dawn Wing and they tell me the postal code was not correct. I gave them the correct postal address and they said the parcel will be out for delivery on the 13th. I stayed home for the collection and they never arrived. I phoned them again on the 13th, they the parcel is not out for delivery and the address was not updated. The same thing on the 14th, I phoned both Dawn Wing & Clicks and they say they will start an investigation into why my parcel takes 7+ days and still nobody can tell me when it will be delivered. I explained to them the urgency of the parcel. Nowhere did Clicks ever follow up, contact me or even give me any feedback. If I did not phone them, to this day there would have been no contact from them and my urgent parcel is sitting somewhere in a warehouse.

For a national pharmacy to take 7+ days to deliver a parcel is an absolute joke. If you need anything urgently, Clicks online shopping is not the right place to go. I am appalled by the service I got from Clicks & Dawn Wing and will NEVER support them again, neither in store or online.

Dischem has just gained a repeat customer.