Worst Online Ordering Platform - Clicks

Worst, Worst Customer Service by far. Ordered a parcel for Click and Collect to Howard Centre, Pinelands. After receiving my invoice on 18 Dec 2021 I have had no further feedback from Clicks. I had to chase the courier and the store. I don't even understand why Clicks would not make customers aware that a Click and Collect order still needs to be couriered From JHB, which would have deterred me from trying to rely on a courier before Christmas. Both Woolies and Dischem pick instore and you Collect within 2 days. The guy from head office said the best he can do is escalate it, not even call the courier, when I Asked how long a refund would take, he processed notes on his system for a refund that will only be attended to in 72hours, which is after Christmas. That's the best customer service he could offer, the courier company said the parcel would be delivered to store today before 12, only to get to the store which is 30km from my house for the 2nd day in a row to be told "Sorry no parcel" and lastly Riedwaan in store advised that he can only refund me once the parcel arrives so I can purchase what I need in store, Pay Again and wait until the parcel arrives to receive my initial spend back. Then after waiting for Susan to call me back today to no avail another lady at UPD, Chantal, advised that the parcel has intact only left JHB at 1.47pm today and she cannot advise when it will arrive in Cape Town or call the courier as they have left for the day.