Worst Online App & Customer Service

I am unhappy with the online app and very disappointed with Clicks' customer service.

I made an online purchase, the payment was processed, but the order/basket itself was never processed along with it. When I logged the problem I was told that someone would contact me within 2 working days to resolve the problem...

4 days go by and nothing, so I phone again, just to find out that nothing further had been done. They then gave me the option of a bank refund or a voucher of the same amount, so I could try and process the order again. As I am in desperate need of the items in my basket, I agree to the voucher, which according to them should have been processed within 1 working day.

Another 3 days go by and still nothing. So today I phoned again, just to be notified that there was still nothing done or processed on the ticket. Now I'm furious and all I want is my money back so that I can spend it somewhere else. I am still without the things I need or the money/voucher to procure these necessary items.

I've now asked them to refund, but apparently, this will take another 2 working days to process, nevermind the 4 working days I have to wait to have my money back in my bank account. In my experience thus far I expect it to take much longer than that. That's if it actually does get processed.

I really don't see why I should be spending my money with Clicks if they don't value their customers and look after them like they should.

This is honestly the worst customer service I have ever received, and I also would advise anyone against using the online app, as this is not the first time I've experienced issues with its functionality.