Worst customer service ever!!

Worst customer service ever received at clicks pharmacy at vangate mall, I took the wrong ticket accidently I was then assited by a guy called farouk who told me I took the wrong ticket he can't assist me I had to start the line again, finally it was my turn again after 20 minutes of waiting to my surprise I am assisted again by this Farouk guy I then asked him why he couldn't assist he told me "you took the wrong ticket I don't have time for this I am tired you can ask someone else to assist you" such a bad and disgusting attitude he had I mean he gets paid to service clients and treat each and every single customer with respect and dignity but not with this Farouk guy clearly he doesn't live up to the values that clicks has in providing customers with the best customer service by being compassionate and willing to assist over and above that's what customer service is about,I am disgusted by his attitude and behavior he treated me with no respect or dignity even the lady in charge called me aside and told me she also didnt like the way he spoke to me, I doubt I'll ever go to clicks pharmacy again.