Worst customer service

Worst customer service I have seen in a long time.

Issue 1: I was convinced by a staff member at one of the stores to get a Club Card and the Clicks app. After more than 2 months of swiping the card I found it strange that no point were accumulating so I phoned the call centre to query it only to find out that the card was never activated. Who gives out a card to a customer that they didn't activate?

Issue 2: I used the Clicks app to pay my municipal account last month (over R3k). After a few days I noticed the payment still not reflecting on the app even though the amount had been deducted on my bank account. After multiple calls and emails to try and figure out what is going on Clicks confirmed that they received my money but they had technical issues and couldn't process the payment to the municipality. They offered no further explanation and when I asked them why they couldn't try to reprocess the payment I was ignored. The only solution they could offer me was a refund but it would take 4 WEEKS to process. In 2022, who takes 4 weeks to process a payment? Upon asking how it could take so long because I needed the money back to pay my municipal account before it becomes overdue the staff were extremely unhelpful. No one would give me any other answer than "submit a request for a refund and wait 4 weeks". When I tried to phone to discuss possible alternatives I was told that they will only communicate via email and refused to discuss the matter on the phone.

Absolutely no regard for customers and I can't wait to never have to deal with this company again (4 weeks from now once I get my money back).