Why bother

My wallet was ******, with it my club card. When I enquired about replacing it I was told I had to contact the customer services. Which I did via email, this was February 2015. After waiting a month and hearing nothing, I phoned, only to be told that the process had changed I needed to get a new card in store. <br> Which I did, got a replacement card. I phoned to have my details transferred and have my card activated. <br> The next time I used my card I tried to use my point to pay toward my purchase but the cashier said that no points had been transferred onto my card. <br> Phoned the service centre again, asked to have my points transferred. A week later I tried again to use my points towards my purchase again the cashier said that the points had not been transferred. <br> 22 May 2015 I email customer service with my old card number, new card number and a request that the points be transferred within the week. Saturday 2oth I go into Clicks and ask one of the shop assistants to check my points and she tells me that no points have been transferred. <br> So to date despite calls and emails not only do my points from my old card no reflect on my new card but none of the points earned since.