WHERE IS MY MONEY?

Clicks online and their customer feedback is TRASH.

I ordered something almost 2 months ago, the item wasn't available, and the money was refunded as Clubcard points without even asking me. What am I supposed to do with R429.00 Clubcard points when your item isn't even available in any of the stores near me? How do you get to choose how you want to pay me back? Why are your agents taking FOREVER to get back to me?

I want my money back in my account, as per my original payment method. Don't have an online store if you don't even have the items available.