What about us

I’m writing to express my deep disappointment with the way the Beauty Playground event was handled. As a loyal and long-time supporter of Clicks, this experience has truly left me disheartened.On the morning of ticket release, I logged in as early as 6am, ready and excited to purchase tickets. Unfortunately, a system error occurred, and like many others, I was left empty-handed. While I was initially upset, I understood that technical issues happen and made peace with it.What has been truly disheartening, however, is the complete silence that followed. So many customers reached out with concerns and frustrations, yet not a single acknowledgement or response was given. It felt like our voices didn’t matter.What adds to the hurt is now seeing influencers receiving tickets many of whom may not even be regular Clicks customers. Meanwhile, people like myself, who support your brand consistently and genuinely, were left behind. I had saved up to take my daughter to this event—not only as a shared experience, but also to celebrate my 50th birthday. We didn’t get to celebrate in a big way, and this was going to be our special day together.Clicks, please do better. Consider the hardworking, loyal customers who show up for you all year round not just those with a following. We matter too.