Warren Groves @ Clicks Pharmacy, Constantia Village.

Today I experienced exemplary service from a gentleman called Warren Groves, who is the Assistant Pharmacist at the Clicks Constantia Village Branch. He went way above & beyond in trying to sort my Moms prescription problem. Although my Moms meds were dispensed from her current prescription on 25/3/20 from The Hout Bay branch by a lady called Ruwaida,[the origianl prescription hardcopy was submitted at the Hout Bay branch] the prescription is now unexplainably 'unavailable/missing/ non-existent/no record' on the Clicks system, whether centrally or specifically at the Hout Bay branch!!! therefore, I am now unable to have my Moms meds dispensed. Warren explored so many avenues to try & 'find' the prescription & even called me back 3X during his search to find the solution. He was pleasant, professional, courteous, totally helpful & solution focused & just kept trying! Unfortunately, he did not win & now the only solution is going to be a visit to my Moms doctor for another prescription, collecting it, delivering it to Clicks, have the prescription filled & then delivering the meds to my Mom in her retirement village where they are under total lockdown. All additional exposure points to the virus!!! My highlight of this very frustrating experience is certainly Warren, especially during this stressful lockdown period, his commitment to customer service was just brilliant! Much appreciated Warren, we need more people like you!!