Very disappointing service at Clicks Broadacres

Very disappointing service at Clicks Broadacres. I placed a Click & Collect order, and when I arrived to collect it, the staff member assisting me took over 20 minutes to complete the process. There was no communication or explanation for the delay, and I was left waiting without any update. A simple acknowledgment or clear communication would have made a huge difference. Poor customer experience overall — Clicks really needs to train staff to communicate better and manage Click & Collect orders more efficiently.