Very disappointing service

Very very bqd service from clicks online. ON THE 5TH of May 2020 I bought a car seat online which was supposed to be delivered 3 days after purchase, then on the 10th I called to enquire about the delivery and I was told that due to lockdown the are delays and after the call I received an sms telling me the will be a 4 days delay, again after 4 days I called again I WAs assisted by a very consultant because I tried to explain my frustration but during our conversation she laughed and I requested to speak to her team leader and the team leader(Oscar) promised that going forward he will be updating me. He has never called as promised I always have to call and check what is going on. I called him 4 times again with the same response, on the 27th of May he requested my account number to do a refund because the supplier is out stock and I dd send him the account no the same day and he informed me that the funds will be refunded within 14 working days. I called him again after thr 14 days and he said finance need my ID copy to do a refund and I sent it the same day & he promised that he will ensure that they refund me quicker because I have been waiting for a while. Until today I am still waiting to hear from him or to get my money back it's been 2 of hell and I am very disappointed. Ref***6