MM
Mi M

1 reviews | Active since Dec 2018

16 Dec 2020, 14:21

Very disappointed with how clicks handles their so called errors...

So 2 weeks ago clicks loaded on theirs clicks club cards 2 * 2l clicks bubble bath for R25. So I uploaded the deal and when I went to clicks I was told that it was uploaded by error. It was suppose to be 25% off. Not my problem I told them and they refused to give me the bubble baths. So today 16 December 2020 I see the same deal is loaded on my clicks club card. I called the customer service department and they told me it was an error again. My sister stays in the vaal she went to clicks and got them for R25 for 2 and immediately the manager took the bubble baths off the shelves. Why did other people get this deal and yet I didn't. Maybe I forgot my rights as a customer cos I know that the price I see is the price I pay as per consumer rights act. How can they do the same mistake twice and how is it my problem as customer. Honestly I am really disappointed with the way this whole situation was handled. I hoped you handled this situation fairly. Very disappointed

0
Replies (2)
MM
Mi M's update16 Dec 2020, 15:08
Reviewer Update
I feel like the moment clicks realized their error they should have taken appropriate measures to deal with. We all should have been refused this deal but yet some people got it. So in my view that was not fair because I rushed to 2 clicks in joburg cbd (kerk and eloff) to get this deal only to be told no I can't get it.
MM
Mi M's update16 Dec 2020, 15:11
Reviewer Update
But how do you make the same error twice though? I am thinking of logging this complain with National consumer commission in Pretoria. I am so upset at this moment...