Very Bad Service from Clicks Online

I have emailed the customer care but I haven't had a response in over 48 hours. Made the purchase a week ago. Still awaiting my product! Below is the last response from Clicks.

Dear Lynton,

Thank you for your email. I am so sorry to hear that the incorrect toothbrush was delivered with your order.

At Clicks we rely on feedback from our customers in order to improve on our goods and services. We value and appreciate all comments as they play an important role in providing our customers with the quality of goods and services they deserve.

Your query has been escalated, with reference number ***5 and we will be in contact with you within 48 working hours.

Please do not hesitate to contact us, should you require any further information. Kind regards Charmaine Jansen | Customer Service Consultant Tel: 0860 CLICKS (***) Fax:***Website: www.clicks.co.za

On 24/06/2019 7:28 PM, Lynton Moodley From *** To ***; wrote: Hi,

I am emailing with regards to the bad service I received from the online store. I picked up my goods today at douglasdale store. My 2 n half year old son couldn't wait for his toothbrush. Please ask the people that work for clicks douglasdale maybe they can express the disappointment on my sons face when we opened the box in store to find out your'l have packaged the wrong toothbrush! Please resolve this issue as soon as possible.

Kind Regards, Lynton