Utterly bad service from Clicks

Very unhappy customer. I've made an online order with Clicks on 30 November 2024. At noe stage there was a warning that the order can be delayed due to Black Friday. I was expecting my parcel at the latest on Wednesday 3rd of December but I'm still waiting. By Friday 6th November I called customer service to find out what's going on. The mail they've sent me only when I've completed my order stays on dispatched. The first person I spoke to just said there's nothing they can do about the situation. My husband called them, then they said they will "escalate" the delivery. Still with no response.

Upon another call they eventually told me they use RAM as their courier company. I used thae tracking number they cave me over and over to track my parcel, according to RAM there is NO order with matching tracking number. How is that possible? My husband called Clicks customer care again as maybe we are using the wrong tracking number. According to them the tracking number does exist. The person my husband spoke to promised to get back to us before end of the working day, again .... we did not receive a call.

Yesterday I phoned them again. Same old story, apparently they don't get any feedback from RAM. I told the gentleman that he himself promised to get back to us and he didn't, he then said my husband must have misunderstood he never said he'll het back to us. Unfortunately for him my phone was on speaker, my husband heard every word he said. Then my husband told him not to take him as a fool. He did promise to get back to us. Again he promised to get back to us before end of working day.

I did receive a call at 17:40 last night just to tell me the same old story.

We tried to call RAM to et there feedback but it's a total impossible task. No one answers the phone.

It's a week and a half since I've placed my order and still doesn't have any answers at all. I'm so disgusted with both Clicks and RAM. I really hope this complain reaches both parties involve. It's a disgrace really. I really need the products I've ordered and can not afford to go into town to buy another bunch. I've been using Clicks online for many years, but never had this bad customer service before. Please help me get this in the open.