Useless finance department

Hi Mariam

Oscar once again failed to contact me. I've had to call him yet again for feedback.

He's saying that the money is not with clicks as per your email. Oscar says it's with the pay portal clicks uses to complete online payments.

The pay portal will transfer my money into my account however it will take 7-14 working days.

Which is absolutely ridiculous! I've already had to wait 3weeks just for finance to trace my money that clicks adamantly claimed they didn't receive.

Even after I sent the proof of the bank statement that clicks assured me of that was all I needed to get my money transferred back to me!

After all the stress, trouble, effort and money I've had to absorb in order to get the statement, clearly showing the amount deducted from my account into clicks account, finance again stubbornly insist that they do not have my money!

Magically all of a sudden clicks finds my money.

Clicks cannot now expect me to wait 7-14working days to receive my money. I've already had to wait so long and been messed around by your useless customer service team for the past 3weeks.

Clicks needs to transfer my money into my account and claim it form the pay portal!

Upon asking Oscar what was going to be done about this matter he acted ******** and asked what I was referring to.

I began to explain how each and every time I was promised by him as well as several other clicks customers service consultants that they would get beck to me. Not one of them did!

Every time I'd contact Oscar he would say that he'd just received feedback that very moment about my query, coincidentally just as id call him he receives feedback.

I'm ill, I'm in no condition to run errands, drive, stand in queues ect. I'm not supposed to be taking on any stress. Im diabetic and have endometriosis.

The reason I make use of online shopping is to ensure that I eliminate the above mentioned.

However dealing with clicks has not at all made this possible for me. Dealing with clicks has been a nightmare to say the least.

I've dealt with many online stores and this has happened before. But never have any of the stores been so unhelpful and useless. I've never had to go through an experience like this and still wait more than a month to receive any concrete feedback.

I get the feeling that clicks however doesn't really care or rather isn't really all that concerned or remorseful about the situation seeing that they where not even bothered about keeping me up to date on the progress of the situation and continued not to bother even after I made head office as well as the customer service management aware of this. Your manager at customers services Nicollet proved just as use less.

Perhaps the recommendable, excellent client customer service ive received from other stores which one wouldn't really consider as well renowned and superior as clicks provided me with such 5star services that this experience from clicks has just made me look like I'm overreacting but I honestly expected more from your brand. I didn't expect the not so well renowned less superior stores to deliver such amazing quality customer service putting clicks to absolutely shame!

Sadly clicks hasnt even offered to compensate me or offered me some kind of token as an apology.

I myself had to ask what is going to be done. Even then after Oscar discussed this with the manager. He got beck to me offering a R150 clicks voucher.

After I've had to make a ridiculous amount of phone calls not just to clicks but to my bank as well for 3weeks almost every day. Put on hold. Transferred from one department to the next. Having to explain my situation several times to several different agents from both absa and clicks. My uber alone to the bank and back to get the statement you so urgently required cost me R150.

I've had to absorb debit order penalty fees and make loans to pay for the money that I've had to and still continue to wait for to cover my debit orders.

I've had to take in all these extra expense just to retrieve my own money that was taken from me from clicks for a failed transaction clicks argued they did not receive the funds for!

It's practically day light *******. I can only imagine to how many other clients this has been occurring to without them even being aware of it.

I've been lucky enough to notice clicks still charging me for failed transactions. Claiming to not have received money even with my substantial proof.

It's not okay for this to happen.

Something needs to be done. People need to be made awareof this.

It's really unfair!